Let’s Play Spot the Difference

Can you tell the difference between these two seemingly identical bills I received by email from Virgin Media?

 

I have to admit that initially I couldn’t. It was only when I saw the bill total of £498.52 and did a double take that I took a closer look. When you do that it becomes clear that:

  • my account details are missing
  • the email address, while valid, isn’t correct
  • when hovering over the View Bill button it wouldn’t have taken me to the Virgin Media website.

I consider myself to be pretty internet savvy but I was shocked at how well this was put together and how I very nearly clicked that button annoyed that Virgin were going to charge me 400 quid for my broadband!