AppSwing have been using an online project management system FogBugz for a few months now and it’s very good. However, what makes it stand head-and-shoulders above the competition is not the functionality (which is superb and well executed) but the attitude towards support. I have emailed their help desk a few times and have always had a quick and helpful response but what got me this week was an email stating that the service would be down for maintenance. Nothing unusual in that but what WAS unusual was that they had noticed that I was in the UK and provided local times – that is the first US company I have ever dealt with that has recognised that there are customers who don’t want to be converting times. Well done guys!